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Conflict Resolution Workshop
Over the next few months, I will be working on the preparation of workshops on non-violent conflict resolution and on developing effective listening skills.

Conflict is a fact of life and a persistent leadership challenge. Here are some resources on the conflict resolution workshop based on the Thomas Killmann model. In the search to find a better was to address conflict, a model that emphasizes both respect for self and other is invaluable.

http://www.kilmann.com/conflict.html This first link is a great primer. It provides a concise breakdown of the model and the behaviors involved (assertiveness and cooperativeness) as well as the five responses possible to a conflict based on how assertive or cooperative a person is in a given situation.